Visiting Arrangements Horsfall House
Further to our update of 5th January Margaret Greaves and Nicky Priest have been working on how best to ensure visiting can be undertaken following the lock down announced on the 4th of January. They have fully considered the two documents below* received on 6th of January from Gloucestershire County Council Integrated Brokerage, being our authority in this matter. *The General Principles of Care Home Visiting and Gloucestershire Care Home Tailored Visits Risk Stratification Tool for Individualised Visiting in Care Homes (incorporating Lateral Flow Device Testing for Visitors).
Under National Lockdown: Stay at Home Guidance and in line with Tier 4 previous restrictions, visits to care homes can take place with arrangements such as substantial screens, visiting pods, or behind windows. Close-contact indoor visits are not allowed. No visits will be permitted in the event of a Covid-19 outbreak. Discretion continues to be applicable for compassionate visits in the case of imminent end of life situations.
At Horsfall House we are able to offer external ground-floor window visits as well as visits within a Perspex-screened area inside the courtyard entrance into the Day Centre on the ground floor. These methods have already been used and enjoyed during 2020 and the recent festive season.
We are one of several homes which have applied to Gloucestershire County Council for a grant towards a bespoke visiting pod to situate within the courtyard access to the day centre.
Each request for a visit is
o risk-assessed on an individual basis to determine low, moderate, or high
risk
o preceded by a Lateral Flow Device test yielding a negative result
We do not consider it be in the interests of residents to be exposed to visits in cold settings, indoors or out of doors. This is especially the case during the present cold winter months.
Please contact Margaret or Nicky to arrange a visit which will be by appointment only.
Christopher FisherChair of the Management BoardMinchinhampton Centre For the Elderly
Horsfall House update 5th January 2021
The old adage of ‘when the going gets tough, the tough get going’ has never been so true. 2020 was truly tough and it looks as though 2021 at least for a few more months will be equally so. Good things often come out of difficult times and Horsfall House has been blessed by a wonderful community spirit. The staff as we all know have been magnificent throughout, coming through these stressful times with a wonderful and indomitable spirit. Everybody at Horsfall has been truly appreciative of the support of everybody in and around Minchinhampton, the businesses, the local residents who applauded through the Clap for Carers and our fund raisers and the near 400 people who joined the Gatcombe Charity Walk. I also want to pay tribute to all our Service Users, Residents, and their families. In this difficult year you have been patient, appreciative and unfailingly supportive – thank you.
Whilst 2020 is a year to forget, it did end on a positive note. On the 30th December, with the support and dedication of Dr Simpson and his team at the Minchinhampton Surgery we carried out 198 Covid-19 vaccinations. This included all residents and staff, one of which was Jane Fry our own registered nurse who is trained in giving this particular vaccine and was kept busy on the day. It was a huge logistical exercise and the administration of getting all our staff in at the same time along with a few others from the community was massive. Well done to all involved. Horsfall House is part of the community and I am really pleased that Margaret Greaves has been working with Dr Simpson and a myriad of NHS administrators to facilitate the opening up of our facilities to become a local vaccination satellite site. The first of these clinics will occur on the 9th and 10th of January when we hope that up to 1,000 people may attend over the two days. If this works well, we hope to become a regular vaccination site supporting Minchinhampton. This will not interfere in anyway with the care and attention being given to residents.
Again, I would like to pay tribute to Stroud Hospitals League of Friends and their kind grant in lieu of providing Respite Care. This is a valuable service providing much relief to family units and one which we are seeking to reopen in the near term.
As you will have seen it is also good news that we are now able to accept new residents and since Christmas we have welcomed two new occupants and wish them a long and happy stay. As part of facilitating this we are continuing to carry out full weekly Covid-19 Testing of all our staff and every 28 days for residents. In addition to this from today we will be undertaking Lateral Flow Tests on all staff twice a week. Visitors to Horsfall House will also undertake this testing and this will continue for the foreseeable future. Thank you to Nicola Priest who, amongst all her other duties, will be leading this large increase in administrative, but necessary work.
Sadly, after a very short period during the festive season we have had to stop all visiting again due, initially, to being moved into Tier 4 and now to a further total lock down. We will though work hard to come up with a viable solution just as soon as we are so allowed. The LFT is part of that solution and Margaret and Nicola will keep you updated as the situation changes.
We have an ongoing improvement plan for the Home though in 2020 this largely went on hold. We are planning to resume this in 2021 largely focussed around bettering the décor and facilities in our rooms and general living areas. Investment in our laundry equipment was not anticipated but has become necessary. We had a short term crisis in November when laundry equipment failed, which was duly repaired but on review feel that our equipment should be upgraded, and this will be undertaken in the first quarter of 2021. We also plan to install better Wi-Fi services throughout the home and had hoped to have started this by now. We have received quotes to do the work, but it has a very significant price tag which would be outside of our normal funding capacity when comparing against other necessary works. We are however committed to doing this and I am working directly with the contractors to come up with a viable solution and have provisionally booked the work to start in the first week of February. A big thank you to Duncan Wood and the Fund Raising Team who have offered to run a project to raise money for this. It will make for a much better family and friends engagement allied to facilitating digitalisation of our care records. This latter point is also an important development but given both human and financial resource an effect of Covid-19 may mean it backs into 2022.
I have throughout last year repeatedly thanked our staff and others for their support. The Home Care Teams also did wonderfully over Christmas and New Year amongst awful weather conditions. It would though be remiss not to acknowledge the work of the Trustees and the Management Board. These are purely voluntary posts, and no Trustee or Board Member receives any remuneration for their time and expertise. The Trustees (Supervisory Board) normally meet twice a year and the Management Board twelve times. The Chair of FGP and the Treasurer sit on both Boards and are also Trustees. 2020 has been different with additional (Zoom) meetings and many ad hoc discussions. All have been totally engaged and this increased time engagement is likely to continue into this new year.
Rod Marlow who has been instrumental in every activity of Horsfall House since the very early days retired at the last Annual General Meeting and we all owe him a great deal. He was my predecessor of the Management Board and has given me sage and practical advice ever since I took over in 2018. Earlier in the year Christopher Blackstone resigned and we are pleased that he has now become a Trustee, a position he had held for many years previously. Two new members joined the Management Board in 2020. David Buy, who with his expertise in Health and Safety has provided additional oversight and we are all grateful to him. Mike Lewis started in November taking up the HR element of the Board and is already bringing innovation and creativity to our all-important recruitment and staff development programmes. Lastly Marion Lady De Clifford, who stepped in at the end of last year and acted as Treasurer for a period, has retired from that role though remains on the FGP. We are also grateful to Tony Pearson who continues to provide monthly accounts and has given us many years of service.
For the interim I will act as Treasurer which was my original role when I joined the Trustees in 2013. We will be starting an active recruitment for this voluntary position immediately and good governance requires that we fill this position quickly. If you know anybody who has a professional accounting background, allied to current knowledge of UK GAAP and Charity accounts then please do encourage them to contact me or Nigel Parry Chairman of the Supervisory Board. The Treasurer sits on both the FGP and the Supervisory Board.
A final thank you to everyone involved at Horsfall House in every guise and wishing you all a good and safe 2021. Happy New Year.
Christopher Fisher
Chair of the Management Board
Minchinhampton Centre For the Elderly
Horsfall House update 1st December 2020
Some good news; we test all our staff on a weekly basis and I am pleased to report that for the third consecutive week all Care Home staff have tested negative, The Home is now clear of any active Covid Cases. Equally pleasing is that our Home Care staff also tested negative.
Further positive news comes from a CQC (Care Quality Commission) review of our safety procedures. They were pleased with all the actions and procedures we have either taken or are in place and we retain our overall rating of ‘Good’. This backed up by the all-important testing means we are now able to accept new residents into the home and already we arranging start dates for a number of new friends. All of this would not have been possible without the hard work of our staff and excellent infection control procedures that were applied in the Home.
Our staff are the most important element of the Care we provide, and we do have a number of vacancies covering most aspects of the Home. We are currently recruiting for Nurses, Carers and Kitchen staff. If you know anybody who may be interested in joining us and perhaps to develop a career in Caring, then please encourage them to apply. We offer full training starting with the ‘Care Certificate’ through to Level 2 and Level 3 qualifications.
The Covid cost is high emotionally and physically but it also has a significant financial cost. The government and Gloucestershire County Council have made best efforts to mitigate this, but they are unable to cover the full cost. We have had at various time 31 staff test positive with a further 5 who have either been self-isolating or shielding all whom we have continued to pay in full. It is great news that all are either back at work fit and well or will be able to return shortly.
We have been unable to provide respite care through these last months a service we started in 2013. Over the last two years we have worked closely with Stroud Hospital League of Friends (SHLOF) who have been funding respite care for two beds. Respite Care is normally available for general and dementia nursing and SHLOF have made it available to any patient registered to one of the GP Surgeries in the Stroud Valleys area. This is of real benefit to the home carer as it relieves both physical and emotional exhaustion, renewing energy recharging batteries through effectively providing a mini-holiday. We have many testimonials not only praising the service we offer but the generosity and support of SHLOF. We are eternally grateful as well, not only is it a pleasure to work with them on this superb facility they have just supported us with a substantial donation helping us through this difficult period where our loss of income has been substantial. Thank you to all involved with the Stroud Hospital League of Friends.
Our fundraising committee has also been active and please do visit our website and read the update given by Duncan Wood who leads that group. The walk through Gatcombe and surrounds raised a significant amount supporting what we do at Horsfall House and it gave a real fillip to our staff.
The next steps for us at Horsfall is to work out how we can open again to family visits; this is a high priority, and we will plan as soon as we are given guidance from the National Authorities.
Christopher Fisher
Chair of the Management Board
Minchinhampton Centre For the Elderly
Covid-19 Update 3rd November 2020
Since the last published update on the 22nd of October we have been working with and through the disappointment of having had our first positive Covid Tests inflicted on us. There can be no hiding from the fact that this has been an extremely tough period with many difficulties. We have received further positive tests both amongst our staff and residents who by the very nature of our being a residential nursing home can be both frail and vulnerable.
The staff in the home have been nothing less than superb acting in a selfless and courageous manner. Many are working long additional hours to cover the inevitable staff shortages. We are not through this outbreak yet and it will take at least another two weeks before we can confirm that this stage is finally over.
We continue receive support from and report to Public Health England at this time.
Our Home Care staff have been no less wonderful and they have continued to look after over 70 service users in the local community. Sadly Covid-19 is firmly in the broad Stroud area and the number of cases is growing and this has affected three of our Home Care Staff. We are aware that a number of our Users have also tested positive.
The testing regime continues with staff being tested on a weekly basis and as best we can continue to work in bubbles to maintain best safe working practices. In particular our Home Care staff do not engage directly with Residential Staff and all cross over contact is at an absolute minimum.
Lastly and with an apology to anybody who has been trying to buy bed linen, bath and or tea towels over the weekend we have bought most if not all of the stock in the Stroud area. Thanks go to Tesco, Sainbury’s, Wilco and in particular to Gillian and the lovely staff at Shaws Drapers. They helped us amass an array of linen to see us through an inconceivable breakdown in our laundry equipment. Thank you also to Dave one of our drivers who has on his days off being making emergency runs to the local laundrette with Covid safe linen. Martin and Rachel at the Little Laundrette in Nailsworth have been great. Thanks to them for opening after hours and facilitating.
Christopher Fisher
Chair of the Management Board
Minchinhampton Centre For the Elderly
Covid-19 Update 22nd October 2020
Disappointingly and with some concern we have incurred a number of positive Covid-19 Test Results at Horsfall House in the past three days. We adopt all Public Health England protocols on staff and resident testing meaning that we test all staff on a weekly basis and all of our residents every 28 days.
As part of this routine we undertook staff tests on Friday and the results which were returned on Sunday 18th October showed that two of our staff had tested positive. One of these had been sent home with a heavy cold the week before and given this and the duties being undertaken had no recent contact with any resident. The other staff member had been caring for residents within the Dementia Unit immediately preceding the tests. As a result, we arranged again with the excellent support of Public Health England to have all residents on the Dementia Unit tested on Monday and by late last night we had received all the results. Five of our residents in the Unit tested positive and we then instigated tests on all other residents. We expect these results to be with us by Friday morning.
I am pleased to report that at the moment of writing the staff and residents who tested positive are doing fine either having started to recover or showing at this early stage very low level symptoms including reduced temperatures from slightly heightened ones overnight.
Sadly, one of our residents on the General Unit who had been on End of Life Care died on Monday morning though I emphasise this was not Covid-19 related. Our condolences go to the family concerned.
Margaret Greaves has contacted all the resident’s families and we are grateful for the compassion and understanding that each has provided. We will keep them informed directly as we proceed through this distressing cycle. All residents and families have been notified that any visiting except in compassionate circumstances has been suspended and this is also in line with Public Health England Procedures as was announced to all Care Homes in Gloucestershire on Tuesday.
We have ensured that barrier nursing is fully in place and that there is very limited risk in any cross over between departments. In particular I want to assure all Home Care clients that we have complete separation of activities and thus any risk is assessed as minimal.
This is clearly a shock to us all and the staff have been magnificent in their reaction and I cannot praise them highly enough. We will continue to take all necessary steps to protect them, the residents and of course the community at large.
Christopher Fisher
Chair of the Management Board
Minchinhampton Centre For the Elderly
Covid-19 swab testing of staff is being done on a weekly basis and residents are tested every 28 days.
We are administering flu vaccinations to residents the week beginning 12 Oct 2020. All health and social care staff are eligible for free flu vaccines, this program is being rolled out.
Last updated: 5th of June 2020
May has been a busy month and the staff at Horsfall House have as ever been managing superbly keeping themselves, residents and home care clients safe. Thank you to all.
Considerable time has been spent on getting some testing done and this has not been an easy process. The first thing to say is that we successfully completed 95 Covid-19 tests on staff and residents, all of which proved to be negative - excellent news. Margaret Greaves, Nicola Priest and Cathy Jobling made superb arrangements getting these undertaken in the Dr. Booth Day Centre and proved that the test could be done efficiently with a 72 hour turn around, not the same day that we were promised at the time but so be it. We were just the third Home in Gloucestershire to have tests done on this scale and thank you to Sir Geoffrey Clifton-Brown our local MP who, after some badgering, did an excellent job on our behalf.
Having said that, the incompetence of the Department of Health and Social Care Covid-19 system team defies belief. We had 35 tests undertaken right at the start of the programme and despite all best efforts made to establish the results we are met with absolute silence. The tests themselves have become irrelevant and we are fortunate that no resident has proved subsequently to have Covid-19, but it does not augur well as more promises are made by the government.
The issue of testing is pertinent to our next steps. At Horsfall House we now have 7 vacant beds; this includes two we would normally reserve for respite care. All respite care is currently on hold until we have systems in place to protect other residents and staff. This latter point is and will remain our key focus.
Until such time as we can get repeat testing undertaken, with acceptable turnaround times from swab to result, until we can get the now promised but seemingly unavailable antibody testing done, we are unable to accept new residents into the Home. We have a number of people who are desperately in need of our care and the lack of delivery on promises made at government level is disgraceful. Margaret is maintaining contact with these people at least on a humanitarian level.
On a more positive note Margaret is currently putting in managed arrangements so that relatives outside are enabled to see and speak to their relative by prior arrangement through a glazed window or door. Just as soon as the Government Guidelines for Care Homes change we look forward to being able to extend such visits into the garden to visit their relatives. These new steps commenced on the 1st of June. That is really good news and a massive step forward.
The support being received from the local community is as ever fantastic. The Doctors, the Police and Fire Brigade and of course our staff have been wonderful. At this point I would also like to pay tribute to the Funeral Directors who have sadly had to attend Horsfall House from time to time. We have had no Covid-19 related deaths but recognise that they are working in extremely difficult circumstances and are often unsung heroes.
Christopher Fisher
Chair of the Management Board
Minchinhampton Centre For the Elderly
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Last updated: 3rd May 2020
I would like to thank all the Doctors who have been giving us such support but in particular those at the Surgery in Minchinhampton. Each and every one has been caring on hand and have mastered the technology to give close attention to the needs and well-being of all our residents. I am sure in passing on our thanks I am also doing so on behalf of the families of our residents.
PPE continues to a bit of a mission in its own right, but I am pleased to report that we continue to have sufficient stock and are working hard to maintain this. As of yet we are still getting our supplies from our regular providers who have been splendid. If stocks run low. i.e. 72 hours usage left, we have access to the central logistics distribution maintained through the County. There is a national Clipper programme utilising eBay which many may have heard of. This is not currently being used in Gloucestershire. We are very grateful to Cheryl Stapleton and her team ‘Nailsworth Scrubs’ for Heroes’. We are shortly to receive masks and gowns which this group has made locally in support of the NHS and Carer’s like ourselves. Please do visit their just giving page.
Horsfall House received its first testing kits at the end of last week, though we anticipated 39 we actually received 10. These have been used to test our most vulnerable residents and should have the results in the next day or so. The outstanding test kits are, we believe on their way and shortly thereafter we expect to be able to test staff. As noted in previous updates it is key that we are able to do this on a regular and sustained basis and will be essential if we are to accept new residents into the Home. Brockworth is now capable of handling 100 tests a day and new facilities and routes to testing are coming on-line daily.
I am also really pleased to report that our two staff members who were tested for Covid 19 having either shown some symptoms or one of their partners had – have had negative tests and will be returning to work. Very good news.
Inside Horsfall House in many ways we are trying to maintain a life as usual though this is of course difficult. We have had just had a water leak on the first floor and we are grateful to Hewer FM for the safe and professional way that they are dealing with this including full PPE. Keeping staff fully trained and ensuring we follow best practice at all time is ongoing and being led superbly by our training officer Christine Rice.
Well done Duncan his 2.6 Challenge to save our charities. has now raised in excess of £2,900. https://uk.virginmoneygiving.com/DuncanWood8 Thank you to all for your support.
Christopher Fisher
Chair of the Management Board
Minchinhampton Centre For the Elderly
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Last updated: 23rd April 2020
This last period has seen frenetic activity in ensuring adequate supplies of PPE both for the residential home as well as our care teams out in the field. I am pleased to report that through the sheer hard work of our staff we have sufficient stock to see us through most situations until the end of next week. The process of getting PPE has been full of flux but it does seem that Gloucestershire County Council are finally getting to grips with the logistics. This situation could quickly change pending announcements on the use of face masks which is bound to have an impact. Whatever decision is reached it is essential that the people who have access to PPE are those who really need it and not those who just want it.
Whilst PPE, for the time being is in hand Testing is and remains critical, it is clear that Horsfall House will not be able to operate normally until we are able to test, regularly, repeatedly, and locally. We are keen to open our doors again to new residents, but I am sure all will understand that we must maintain our barriers against the Coronavirus.
Charities are at the forefront this week and thanks go to Duncan Wood and the Fund Raising Team for their continued work in supporting Horsfall House. Duncan is raising money as part of the 2.6 Challenge to save our charities. More details can be found at the bottom of the home page on our website or you could go straight to this link.
https://uk.virginmoneygiving.com/DuncanWood8
Thank you to all for your support.
Yet again this week we have been blessed by kindness in the community and it is difficult to say thank you everyone on this page. I would though like to mention Paula from Forest Green Rovers who has delivered 5ltr. bottles of hand sanitiser as sadly they are furloughed and unable to use.
Jayne Hancock has produced a wonderful banner that is now greeting our staff as they arrive for work in the main entrance. The banner, I think sums up what everyone is thinking, and it can be said no better; it reads.
‘HELLO EVERYONE. YOU ARE DOING A GREAT JOB. SENDING LOVE. THANK YOU.’
Christopher Fisher
Chair of the Management Board
Minchinhampton Centre For the Elderly
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Last updated: 13th April 2020
As we start the 4th week of the official lock down it remains clear that for Horsfall House at least will continue for many weeks. All staff continue to work fantastically in a difficult environment. We are able to maintain our levels of PPE though this is becoming a daily struggle. Of great concern is the lack of any meaningful testing. Although asked for names of staff who we should seek to get tested we are at the same time advised that there are only 10 tests available to Care Homes in the whole County. We have a long way to go.
At Horsfall House we have benefitted from lovely weather and much kindness. Gifts of Easter Eggs were kindly received from Morrisons in Nailsworth, thank you Lynn and all. These were distributed widely throughout the Home and to our deserving Home Care Staff. Minchinhampton Patients Participation Group also delivered eggs on Good Friday and thanks go to John and Ian for arranging. We have also been touched by the kindness of two young girls living in Windmill Road who left a pair of decorated rainbow themed wooden discs on the bench for us, now proudly fixed to our reception desk. This was in keeping with the week’s Rainbow Theme where residents have been painting the rainbow now outside the Homes entrance.
Flowers and other goodies have been sent to the home from relatives of residents both to their own families but also to staff. Brian from village shop, who does so much for the community has been busy delivering these. What a great facility the village shop is at this time of crisis.
In the home Gill and Joanna with their respective teams have been taking advantage of the weather ensuring that residents are wherever making full use of the gardens. Our own staff have taken over hairdressing duties and there are many new hairdos as we start the week, both residents and staff! Emma, Sara and Heidi, Rachel and Sharon were even offering manicures as well.
Other activities continued with the making of Easter Cards now posted to families. The General Unit was given a lovely poetry reading by one the residents and have also been reminiscing through card games. The Cotswold Unit have also been sending pictures and voice recordings to families and the use of Face Time is increasingly popular.
This last week though has been tinged with sadness. Two of our residents passed away, both through the natural end of life process and our condolences go out to their families.
The virtual religious services on Easter Sunday were streamed into residents’ rooms and the lounges and these were very welcome and well received.
Christopher Fisher
Chair of the Management Board
Minchinhampton Centre For the Elderly
Last updated: 2nd April 2020
We are now well into the second week of the official ‘lock down’ though Horsfall House has been on a war footing for longer. Stamina is required as this crisis will last for some time yet. I pay credit to all our staff but particularly to our General Manager, Margaret Greaves, who has been tireless in marshalling our defences and caring for all.
The lack of Personal Protective Equipment has been highlighted in the press; we have not suffered any shortages and for the time being have sufficient stock. We are of course reliant on the supply chain and keeping on top of this is an ongoing issue – well done to the team for doing so. We have also heard of profiteering by some suppliers; again, this has not affected us and thank you for the integrity of our supplier DJB. An ongoing concern is the lack of antibody testing both for our staff, for residents and other service users. The government, with others, is working hard to provide this but I am concerned that the effort is directed, initially, only to the NHS when the need is much wider. We will continue to press through the Gloucestershire Care Providers Association and the commissioning bodies at Gloucestershire County Council.
In the last seven days up to the end of yesterday our Home Care Team have undertaken 1,002 visits, attending to 76 at risk service users in our community. We have 30 staff out in the field who continue to be fully committed. They are being supported by Diane Moreton and her administration team working largely from their homes but when necessary from Horsfall House where they are isolated from the main home.
In the home itself we have 42 residents currently being looked after by a team of 125 people including Registered Nurses, Care Assistants, Kitchen, Laundry, Cleaning and Maintenance and not forgetting our Administration staff. Our Day Centre Drivers have continued to provide support to Adrian in redecorating the Day Centre, which has now been closed for two weeks. This facility has been prepared as an emergency staff dormitory. Emma Haste, Day Centre Manager and her team of seven redeployed care staff are all supporting every aspect of the main home and Home Care. Emma is also keeping in regular contact with our Day Centre Clients.
The weather has been kind to us, though cold, in the last week but whenever possible residents are being taken into the wonderful garden at Horsfall House and activities are being maintained by our staff. Sadly, external support for this has not been possible as we are minimising all contact with the outside world as we work maintain our Covid barriers.
Our website has been work in progress for a while and this continues. The site is up and running thanks to Dee Wiggett’s hard work and will continually be improved in the coming weeks. We are a charity and the Coronavirus has meant that all fund raising activity has ceased. There is a giving page on the web site and any contribution to support would be very welcome. On that front a huge thank you to the local community who have kindly been donating chocolate eggs and other goodies.
Christopher Fisher
Chair of the Management Board
Minchinhampton Centre For the Elderly
Last updated: 27 March 2020
Our priority at Horsfall House since the outset of Coronavirus COVID-19 outbreak has been the safeguarding of all our staff along with that of our residents, including their families. We have been particularly conscious of the large number of clients who attend the Dr Booth Day Centre and to our Home Care clients. Everybody’s welfare is important at this difficult time.
At all times we have been strictly following government guidance and that of Public Health and have taken the following protective steps:
· All visits to our residents in the Care Home have been stopped.
· Respite service in each of our nursing units has been halted for twelve weeks.
· The Day Centre is for the time closed until further notice.
· All suppliers are delivering at set times and thy do not enter the building.
· Home Care services to the local community continue though we are necessarily adjusting
client call times.
· Home Care On-call help continues to be available.
· Where possible our administration teams are working from home and apply strict social
distancing practices if they have to come to Horsfall House.
Family contact with our residents is important and we appreciate the support and understanding that has been given to us by all families. Implementing these measures has been essential to protect our most vulnerable residents. We encourage families and friends to keep in touch through the use of technology and by writing.
There are sadly times where due to personal circumstance families will wish to visit loved ones. Where this involves end of life care we will work with the family to manage visits whilst ensuring that we minimise the risk of spreading the virus.
If you have any further questions, please contact us on 01453 731227
Christopher Fisher
Chair of the Management Board
Minchinhampton Centre For the Elderly
Horsfall House
Patron: HRH The Princess Royal Minchinhampton Centre for the Elderly, Regisered Charity No: 287479
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